Last Updated: 01/02/2025
Introduction
Welcome to FreeEnergySavings.co.uk (“Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including but not limited to the ECO4 Free Boiler Scheme lead generation and other energy-saving initiatives.
We are committed to complying with the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications Regulations (PECR), and other applicable data protection laws. Please read this policy carefully to understand how we handle your personal data.
Information We Collect
We may collect and process the following types of personal data:
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Personal Identification Information (e.g., name, email address, phone number, postal address)
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Demographic Information (e.g., age, gender, postcode)
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Technical Data (e.g., IP address, browser type, operating system, device information)
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Usage Data (e.g., pages visited, time spent, links clicked)
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Financial and Application Information relevant to ECO4 Free Boiler Scheme applications
How We Collect Information
We collect information in the following ways:
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Direct interactions: When you complete forms or provide details via our website
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Automated technologies: Cookies, server logs, and similar tools
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Third-party sources: Advertising networks, analytics providers, and service partners
How We Use Your Information
We use your data for the following purposes:
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To provide, operate, and maintain our website and services
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To process and manage ECO4 Free Boiler Scheme applications
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To contact you by phone, SMS, or email regarding your ECO4 application, survey, or installation process
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To respond to your enquiries and provide customer support
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To analyse and improve our services and website performance
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To comply with legal obligations
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To prevent fraud and maintain security
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To store and process any replies you send via SMS or email as part of your application record
We process your data based on legitimate interest — you have requested us to assess your ECO4 eligibility and arrange related services. We will not use your details for unrelated marketing unless you provide explicit consent.
Sharing Your Information
We may share your personal data with:
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Approved ECO installers and obligated energy suppliers to process your application, arrange surveys, and carry out installations
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Service Providers who support our operations (e.g., IT, hosting, analytics)
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Legal and Regulatory Authorities where required by law
We will never sell your personal data to third parties.
Data Retention
We keep your personal data only as long as necessary to process your ECO4 application and meet legal or regulatory requirements. Typically, this will not exceed 6 years from the completion of your application process.
Data Security
We implement security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of online transmission or storage is completely secure.
Your Data Rights Under GDPR
You have the right to:
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Access, correct, or delete your personal data
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Withdraw consent at any time (where consent is the basis of processing)
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Object to processing carried out under legitimate interest
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Request data portability
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Lodge a complaint with the Information Commissioner’s Office (ICO)
Cookies
Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. See our Cookie Policy for details.
Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@freeenergysavings.co.uk
Address: 205 Kings Road, Birmingham, B11 2AA
Phone: 0121 728 7913
