Last Updated: 01/03/2026
Introduction
Welcome to the website of Free Energy Savings (“we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit FreeEnergySavings.co.uk and use our services, including:
-
ECO4 Scheme eligibility checks and applications
-
Home energy improvement enquiries
-
Energy tariff comparison services
-
Energy supplier switching services
-
Other energy-saving initiatives
We are committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Please read this policy carefully to understand how we handle your personal data.
Information We Collect
We may collect and process the following types of personal data:
Personal Identification Information
-
Full name
-
Email address
-
Phone number
-
Postal address
-
Postcode
Demographic Information
-
Age range
-
Household information
-
Property ownership status
Energy & Property Information
Information necessary to assess eligibility or generate energy comparisons, including:
-
Property type
-
Current heating system
-
Current energy supplier
-
Estimated energy usage
-
Meter type
-
Number of occupants
Technical Data
-
IP address
-
Browser type
-
Device information
-
Operating system
-
Referral URLs
Usage Data
-
Pages visited
-
Time spent on the website
-
Links clicked
-
Interaction with forms or tools
Application Data
Information submitted when applying for energy schemes such as:
-
ECO4 eligibility details
-
Benefit eligibility information
-
Household energy efficiency details
How We Collect Your Information
We collect information through the following methods:
Direct Interactions
You may provide personal information when you:
-
Complete enquiry forms
-
Apply for energy grants
-
Request energy comparisons
-
Contact us via phone, email, or website forms
Automated Technologies
We may collect information automatically using:
-
Cookies
-
Website analytics tools
-
Server logs
-
Tracking technologies
Third-Party Sources
We may also receive information from:
-
Advertising platforms
-
Analytics providers
-
Partner marketing networks
-
Service partners supporting energy services
How We Use Your Information
We use your information for the following purposes:
-
To provide and operate our services
-
To assess eligibility for government energy efficiency schemes
-
To process ECO4 Scheme enquiries
-
To provide energy price comparisons and switching options
-
To connect you with approved installers and service providers
-
To respond to enquiries and provide customer support
-
To communicate with you regarding your enquiry or application
-
To improve website performance and user experience
-
To detect fraud or misuse of our services
-
To comply with legal or regulatory requirements
We may contact you by:
-
Phone
-
Email
-
SMS
regarding your enquiry, application status, surveys, installation updates, or energy service requests.
Legal Basis for Processing
Under UK GDPR, we process personal data based on the following lawful bases:
Legitimate Interest
Where you request information about energy grants or services.
Contractual Necessity
Where processing is required to provide requested services.
Consent
Where required, particularly for marketing communications.
Energy Comparison and Switching Services
Our website may provide access to energy tariff comparison and switching tools.
If you choose to use these services, certain information you provide (such as postcode, energy usage estimates, supplier details, and property information) may be securely shared with energy comparison platforms that power these services.
These providers may process your data to:
-
generate energy tariff comparisons
-
facilitate energy supplier switching
-
provide relevant energy offers
Energy comparison services on our website may be powered by third-party providers such as Free Price Compare or similar platforms.
These partners operate under their own privacy policies, and we recommend reviewing them before proceeding with a switch.
Sharing Your Information
We may share your information with trusted partners where necessary to deliver our services.
These may include:
Approved ECO Installers and Energy Suppliers
To assess eligibility, conduct surveys, or carry out installations under government schemes.
Energy Comparison and Switching Partners
To generate tariff comparisons and process energy supplier switching requests.
Service Providers
Companies providing services such as:
-
website hosting
-
analytics
-
marketing services
-
IT support
Legal and Regulatory Authorities
Where required by law or regulatory obligations.
We do not sell your personal data to third parties.
Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy.
For ECO4 scheme enquiries and applications, personal data may be retained for up to 6 years after completion of the application process to meet regulatory and compliance requirements.
Data Security
We implement appropriate technical and organisational measures to protect personal data from:
-
unauthorised access
-
disclosure
-
alteration
-
destruction
However, no method of online transmission or storage is completely secure.
Your Data Rights Under GDPR
Under UK GDPR, you have the right to:
-
Request access to your personal data
-
Request correction of inaccurate data
-
Request deletion of your personal data
-
Object to certain processing activities
-
Withdraw consent where processing is based on consent
-
Request data portability
You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.
Cookies
Our website uses cookies to improve functionality and user experience.
Cookies may be used for:
-
website analytics
-
service performance monitoring
-
referral tracking with energy comparison partners
You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to external websites, including energy comparison platforms and partner services.
We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be published on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: info@freeenergysavings.co.uk
Address: 205 Kings Road, Birmingham, B11 2AA
Phone: 0121 728 7913
